sq98 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by sq98 (referred to herein as "sq98", "we", "us", or "our"), the operator of the online gaming platform accessible at sq98.org. This Policy describes the categories of personal data sq98 collects from its players, the purposes for which that data is processed, the parties with whom it may be shared, and the rights available to data subjects.

This Policy applies to all individuals who access the sq98 website, register a player account, make deposits or withdrawals using Pakistani payment methods such as JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, or interact with sq98 in any other capacity. By creating a sq98 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

sq98 is committed to handling all personal data in a manner consistent with our obligations under our international gaming licence and applicable data protection principles. We recognise that Pakistani players place significant trust in sq98 when they share their personal and financial information, and we take that responsibility seriously.

2. Data We Collect

sq98 collects personal data through several channels: directly from you during registration and account management, automatically through your interaction with the platform, and in some cases from third-party identity verification or payment processing partners. The categories of data collected are set out below.

2.1 Registration and Identity Data

• Full legal name (as it appears on your Pakistani CNIC or passport)
• Date of birth (used to verify the 21+ age requirement)
• Pakistani mobile number (primary contact and OTP verification)
• Email address
• Residential address in Pakistan
• Government-issued identification document number (CNIC, passport, or driving licence)

2.2 Financial and Transaction Data

• JazzCash or EasyPaisa mobile wallet identifiers used for deposits or withdrawals
• HBL, UBL, or Meezan Bank account details (where provided for withdrawals)
• Deposit and withdrawal history in PKR
• Wagering history, game activity logs, and session records
• Bonus and promotional redemption records

2.3 Technical and Usage Data

• IP address and approximate geolocation at login
• Device type, operating system, and browser version
• Pages visited on sq98.org, time on page, and navigation path
• Cookie identifiers and session tokens (see Section 6)
• Login timestamps and failed login attempt records

2.4 Communications Data

• Records of customer support interactions (email, live chat transcripts)
• Responses to surveys or feedback requests
• Marketing preference settings

2.5 Summary of Data Collected

3. How We Use Your Data

sq98 uses personal data only for the purposes listed below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.

• Account creation and management: To register your sq98 account, maintain it accurately, and provide you with access to all platform features.
• Identity verification (KYC): To verify your identity, confirm the 21+ age requirement, and comply with our obligations under our international gaming licence.
• Transaction processing: To process PKR deposits and withdrawals via your chosen Pakistani payment method and maintain accurate financial records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, duplicate account creation, money laundering, and other prohibited conduct as defined in the sq98 Terms & Conditions.
• Platform improvement: To analyse usage patterns, fix technical issues, and improve the sq98 gaming experience for all Pakistani players.
• Customer support: To respond to your enquiries, resolve complaints, and action responsible gaming requests such as self-exclusion or deposit limit changes.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — subject to your marketing preference settings (see Section 13).
• Legal and regulatory compliance: To fulfil our obligations under our gaming licence, respond to lawful requests from regulatory authorities, and maintain records required by our licence conditions.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and, where applicable, to enforce self-exclusion periods, cooling-off requests, and deposit limits.

4. Legal Basis for Processing

sq98 processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the sq98 player account agreement — including identity verification, transaction processing, and account management.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering obligations, and any lawful request from a regulatory or law enforcement authority.
• Legitimate interests: Processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your data protection rights.
• Consent: Processing of your data for direct marketing communications, where you have provided explicit consent through your sq98 account communication preferences. You may withdraw this consent at any time.

5. Sharing Your Data

sq98 does not sell your personal data to third parties. We may, however, share your data with carefully selected third parties where strictly necessary for the purposes described in this Policy:

5.1 Service Providers

sq98 engages third-party service providers to assist with identity verification (KYC), payment processing (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank integrations), cloud infrastructure, fraud detection, and customer support tooling. These providers are bound by contractual data processing agreements and may only use your data as directed by sq98 and for the specific service they provide.

5.2 Gaming Content Providers

Certain sq98 game titles — including live casino, slot, and fishing game products — are powered by third-party gaming studios. These providers may receive anonymised session data (such as bet amounts and game outcomes) necessary to operate the game and settle results correctly. They do not receive your full identity data.

5.3 Regulatory and Law Enforcement Authorities

sq98 is obligated under its international gaming licence to report suspicious transactions and cooperate with lawful regulatory investigations. Where required by applicable law or a valid legal order, sq98 may disclose your personal data to relevant authorities without prior notice to you.

5.4 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of sq98's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any resulting material change to this Privacy Policy via email to your registered address.

6. Cookies & Tracking Technologies

sq98 uses cookies and similar tracking technologies on the sq98.org website to ensure the platform functions correctly, to remember your session preferences, and to collect anonymised analytics data that helps us improve the platform experience for Pakistani players.

6.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens that keep you logged in to your sq98 account. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Collect anonymised data about how visitors use sq98.org — such as which pages are visited most frequently and whether error messages are encountered. This data helps sq98 improve platform performance.
• Functional Cookies: Remember your preferences such as display settings and responsible gaming tool configurations within your sq98 account.
• Analytics Cookies: Used by sq98 to understand aggregate traffic patterns and user journeys on the platform. Data collected is anonymised and not linked to your identity.

6.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies, or to set preferences for specific websites. Please note that disabling strictly necessary cookies will impair your ability to access your sq98 account and use the platform. Your browser's help documentation will provide specific instructions for managing cookie settings on your device.

7. Data Retention

sq98 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by our gaming licence and applicable legal obligations. The following general retention periods apply:

Following the expiry of the applicable retention period, sq98 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

8. Data Security

sq98 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures employed by sq98 include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and sq98.org
• Encrypted storage of identity documents and sensitive financial data at rest
• Role-based access controls ensuring sq98 staff can only access personal data on a strict need-to-know basis
• Multi-factor authentication options for player accounts and sq98 internal systems
• Regular security audits and penetration testing of the sq98 platform infrastructure
• Automated fraud detection systems that monitor for suspicious account and transaction activity in real time

While sq98 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You are also responsible for keeping your sq98 login credentials safe — do not share your password with anyone, and log out of your account after each session, particularly when using a shared device.

9. Your Data Rights

As a sq98 account holder, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact sq98 support at [email protected] with the subject line "Data Rights Request" and your registered sq98 username.

• Right of Access: You have the right to request a copy of the personal data sq98 holds about you, along with information about how it is being used. sq98 will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data sq98 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly from your sq98 account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that certain data must be retained by sq98 for the periods specified in Section 7 due to our licensing and AML obligations.
• Right to Restrict Processing: You may request that sq98 restricts the processing of your data in specific circumstances — for example, while a rectification request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on sq98's legitimate interests. sq98 will assess whether its legitimate interests are overridden by your rights in the specific circumstances.
• Right to Withdraw Consent: Where processing is based on your consent — principally for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

sq98 will acknowledge all data rights requests within 5 working days and aim to resolve them fully within 30 days. In cases of complexity or high volume, this period may be extended by a further 30 days with notification to you.

10. Children & Minors

sq98 is strictly an adults-only platform. The sq98 Terms & Conditions require all players to be at least 21 years of age. sq98 does not knowingly collect personal data from individuals under the age of 21. If sq98 becomes aware that an account has been registered by a minor, that account will be immediately suspended, all associated balances will be forfeited pending investigation, and any personal data collected will be deleted as soon as practicable.

Parents and guardians in Pakistan who believe that a minor has registered on sq98 using falsified information are encouraged to contact sq98 support immediately at [email protected]. sq98 will act on all such reports with urgency and without requiring proof from the reporting party prior to initiating an account review.

11. International Data Transfers

sq98 operates under an international gaming licence and works with technology and payment service providers whose infrastructure may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan in the course of sq98's normal operations.

Where such transfers occur, sq98 ensures that appropriate safeguards are in place to protect your data — including contractual data processing agreements with all third-party processors that impose data protection standards consistent with sq98's licensing obligations. These measures are designed to ensure that your personal data receives an equivalent level of protection regardless of where it is processed.

12. Third-Party Links

The sq98.org website may contain links to third-party websites or platforms. This Privacy Policy applies exclusively to data collected and processed by sq98 on the sq98.org platform. sq98 is not responsible for the privacy practices of any third-party website, and we encourage you to review the privacy policies of any external site you visit independently of sq98.

13. Marketing Communications

With your consent, sq98 may send you promotional communications including bonus offers, new game announcements, PSL cricket betting promotions, and platform news via email or SMS to your registered Pakistani mobile number.

13.1 Opting Out

You may withdraw your consent to receive marketing communications at any time by updating your preferences in your sq98 account settings, or by contacting sq98 support at [email protected] with the subject line "Unsubscribe". Opt-out requests will be processed within 5 working days. Note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts, which will continue to be sent as they are necessary for the operation of your account.

13.2 No Third-Party Marketing

sq98 will never share your contact details with third-party marketers for the purpose of sending you promotions from other brands or services. All marketing communications you receive from sq98 originate from sq98 itself and relate exclusively to products and services available on the sq98 platform.

14. Amendments to This Policy

sq98 reserves the right to update this Privacy Policy at any time. When material changes are made — such as changes to the categories of data collected, the purposes for which it is used, or the parties with whom it is shared — sq98 will notify all registered players via email to their registered address. The effective date displayed at the top of this page will be updated to reflect the date of the latest revision.

Minor or non-material changes (such as typographical corrections or clarifications that do not affect how your data is processed) may be made without direct notification, though the updated effective date will always be reflected on this page. We encourage all sq98 players to review this page periodically to remain informed about how we handle their personal data.

15. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how sq98 has handled your personal data, please contact our support team:

• Email: [email protected]
• Subject Line (for data requests): "Data Rights Request – [Your sq98 Username]"
• Subject Line (for complaints): "Privacy Complaint – [Your sq98 Username]"
• Response Time: Acknowledgement within 5 working days; full resolution within 30 days
• Availability: 24/7 support including Pakistani public holidays

If you are not satisfied with sq98's response to a data rights request or privacy complaint, you have the right to escalate the matter to the relevant supervisory authority under sq98's international gaming licence, details of which will be provided to you upon request.